Frequently Asked Questions

Question
What if I have a question about my order?
Answer
Our friendly and dedicated Customer Service Staff are here to make your shopping experience with Magnamail an enjoyable one. So if you have any queries regarding your order, or need additional product information, give us a call and we'll be delighted to help, or you can simply e-mail your query through to us.
Question
Why do you charge postage, handling and insurance?
Answer
All items featured in our catalogue have been priced to ensure the possible value for your money. However there are costs in involved the picking, packing and the posting your order to you. In addition these charges also include insurance to cover damaged or misplaced items during transit.
 
Postage, handling and insurance is calculated of the total value of the items ordered. Depending on your order value the cost will range from as little as $6.90 to no more than $9.90. Please refer to the postage, handling and insurance scale below:
 

Total Value Of Order

Postage Cost

Orders up to $40

$6.90

$40.01 - $50.00

$7.90

$50.01 - $70.00

$8.90

Orders over $70.00

$9.90
Question
How do I place an order?
Answer
 There are 5 easy ways to shop with Magnamail, you can…

1. Order online
2. Phone us
3. Fax us
4. Mail us
5. Visit our showroom
 
Question
What forms of payment do you accept?
Answer
 For all website orders:
We accept the following major cards; Visa Card and Mastercard.
 
For orders sent in by mail:
If you are on our mailing list and receive our catalogue you can also pay by cheque or money order.
Please do not send cash. Payment by cheque, money order or credit card is the safest form of payment. Note: Magnamail cannot accept any liability or responsibility for cash sent through the post.
Question
What if I have a question about my order?
Answer
Our friendly and dedicated Customer Service Staff are here to make your shopping experience with Magnamail an enjoyable one. So if you have any queries regarding your order, or need additional product information, give us a call and we'll be delighted to help, or you can simply e-mail your query through to us.
Question
I recently placed an order and have changed my mind about the items I have selected. How do I cancel my order?
Answer
If for any reason you wish to cancel your order, you may do so by contacting our Customer Service Department Monday to Friday between 9.30am to 5.30pm. A refund will then be promptly processed.
Question
What do I need to do if I decide to return or exchanged my purchase?
Answer
Our 12 Month Money Back Guarantee is absolutely without compromise. If for any reason you wish to return any item, for whatever reason, all you need to do is post it back to us. We'll promptly process your exchange or refund, the choice is yours.
Question
Do you have a shop or a showroom?
Answer
We have a showroom located in Auckland. Come visit us at:

21-23 Timothy Place, 

Avondale   Auckland  1026

Open between 9am to 4.30pm Monday to Friday.
Question
What are the benefits of magnets and when should they be used?
Answer
The use of magnets dates as far back as the ancient Egyptains, Greeks and Chinese. For generations, people have believed in the benefits of magnets and their effectiveness in helping relieve muscle pain and stiffness. However, since there is no scientific proof to support these claims, it is up to you to determine if our magnetic products work for you. Try them yourself risk free! Consult your doctor before use, and if you are not 100% satisfied, simply return the item to us for your money back at any time up to 12 months from the date of receipt.
Question
How can I place an order if I live overseas? Do you ship outside New Zealand?
Answer
Unfortunately we are unable to deliver internationally. Because our parcels are sent out and delivered by New Zealand Post our postage, handling and insurance are based on domestic charges. Shipping to an overseas destination will also mean that it will compromise our service delivery target of 21 days. 
 
You may also be aware that all Magnamail products are backed by our iron clad, no questions asked 12 Month Money Back Guarantee. If you are living overseas, honouring this type of guarantee would be more difficult and would incur considerable additional costs that would be difficult to justify compared to the actual price of the items.
 
Magnamail does operate in Australia. If you live in Australia please visit our website located at this address: http://www.magnamail.com.au.
 
Question
How do I receive a Free Magnamail catalogue?
Answer
To join our mailing list and enjoy hassle-free shopping with Magnamail, just click on "Free Catalogue Request" button located near the web page. Simply fill out your details on the required form and your request will be processed promptly. You can expect to receive the next catalogue issue in the mail.
Question
Do you have a shop or a showroom?
Answer
We have two convenient locations in NSW. Come visit one of our showrooms:

Magnamail
2 William Street Brookvale NSW
Open between 9am to 4.30pm Monday to Friday.
Opposite Warringah Mall.

Ideal Gifts
Shop 25, Kiora Mall, 29 Kiora Road, Miranda NSW
Open between 9am to 5pm Monday to Friday.
Open 8.30am to 12.00pm Saturday.
 
Question
What are the benefits of magnets and when should they be used?
Answer
The use of magnets dates as far back as the ancient Egyptains, Greeks and Chinese. For generations, people have believed in the benefits of magnets and their effectiveness in helping relieve muscle pain and stiffness. However, since there is no scientific proof to support these claims, it is up to you to determine if our magnetic products work for you. Try them yourself risk free! Consult your doctor before use, and if you are not 100% satisfied, simply return the item to us for your money back at any time up to 12 months from the date of receipt.
Question
What are the benefits of magnets and when should they be used?
Answer

The use of magnets dates as far back as the ancient Egyptains, Greeks and Chinese. For generations, people have believed in the benefits of magnets and their effectiveness in helping relieve muscle pain and stiffness. However, since there is no scientific proof to support these claims, it is up to you to determine if our magnetic products work for you. Try them yourself risk free! Consult your doctor before use, and if you are not 100% satisfied, simply return the item to us for your money back at any time up to 12 months from the date of receipt.